Artificial intelligence (AI) and machine learning are poised to transform healthcare delivery in Africa, as discussed by experts at the 4th annual Smart Summit held in Kampala on October 31st. This event highlighted how these emerging technologies can address pressing healthcare challenges, particularly in underserved areas.
Harrison Muiru is the Managing Director of Smart Applications International. He spoke on AI’s potential to close the gap between healthcare providers and patients. He emphasised the role of telemedicine, symptom-checking applications, and clinical decision support systems in enhancing access to healthcare in rural areas. “Imagine a person in a remote village with a smartphone. They could leverage AI-powered tools to access localised health information and receive virtual consultations,” Muiru explained.
Dr. Davis Musinguzi, co-founder and CEO of Rocket Health, highlighted AI’s role in streamlining processes like insurance claims. He also mentioned automating data analysis in healthcare settings and improving patient care. He stressed the importance of collaboration between healthcare providers and AI systems to enhance patient outcomes.
Experts at the summit also called for increased investment in digital infrastructure, data privacy regulations, and digital literacy programs to fully realise AI’s benefits. Recommendations included government subsidies for data and smartphones and targeted training to ensure equitable access to these technologies.
Judy Mugoya, country manager for Smart Applications Uganda, noted that this year’s theme, Advancing Healthcare Accessibility Through Digital Automation and AI, shows the dedication to using technology. The goal is to create a more inclusive and effective healthcare system. “Our goal for the summit is to explore how we can harness these technologies to bridge healthcare gaps. We aim to simplify processes. We want to create a healthcare environment where everyone has access to the care they need,” she said.
Smart Applications International has already made significant strides in digitising healthcare systems across Eastern Africa. In 2024 alone, the company enabled over 5.79 million interactions between insurers, healthcare providers, and patients, processing claims totaling KSh 53.7 billion. Through a network of 6,170 healthcare facilities, Smart Applications reached over 1 million individuals, contributing to an 8.51% rise in patient visits in 2024. Despite a 5.17% increase in interactions from the previous year, the company achieved a 5.62% reduction in total claim amounts, supported by a stronger Kenyan shilling.
These advancements highlight the transformative potential of AI and digital automation in healthcare. They foster a future where technology bridges gaps. Technology also enhances healthcare delivery in Africa accessibility